Job Description
Join our dynamic team at Grand Hospitality Group as a Weekend Front Desk Agent! No experience needed – we provide comprehensive training to kickstart your hospitality career. As the first point of contact for our valued guests, you'll create memorable experiences while handling check-ins, managing reservations, and ensuring seamless operations. Perfect for students, career changers, or anyone seeking flexible weekend hours in Raleigh's thriving hospitality scene.
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible weekend schedule (Sat/Sun shifts)
- Free hospitality certification program
- Opportunities for advancement to supervisory roles
- Employee discounts on hotel stays and dining
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using PMS software
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with event coordination and VIP guest handling
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Availability for all weekend shifts (Saturday/Sunday)
- Customer service mindset with problem-solving abilities