Job Description
Join our award-winning team as a Front Desk Agent where exceptional service meets career growth! We're seeking dynamic individuals to create memorable guest experiences at our luxury downtown Columbus hotel. Enjoy competitive weekly pay, comprehensive benefits, and a vibrant work environment in Ohio's hospitality hub. If you thrive in fast-paced settings and possess a passion for guest satisfaction, this is your opportunity to shine!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing processes using property management systems
- Resolve guest inquiries and concerns with prompt, solutions-oriented communication
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience and revenue
- Monitor room availability and forecast occupancy trends for management
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math skills for handling cash and financial transactions
- Positive attitude and commitment to hospitality excellence