Job Description
Join The Grand Manhattan, an iconic luxury hotel in the heart of New York City, as our next Hotel Concierge. We're seeking a passionate hospitality professional to create unforgettable experiences for our discerning international clientele. As the first point of contact, you'll embody our commitment to excellence while showcasing the best of NYC's vibrant culture, dining, and entertainment scenes.
Our team thrives on innovation and attention to detail, offering competitive benefits including health insurance, retirement plans, and exclusive hotel discounts. If you're ready to elevate your career in one of the world's most dynamic hospitality environments, apply today.
Responsibilities
- Provide personalized recommendations for dining, entertainment, and cultural attractions in New York City
- Coordinate complex reservations and arrangements for VIP guests
- Manage guest inquiries with discretion and professionalism
- Collaborate with housekeeping, front desk, and valet teams to ensure seamless service
- Maintain comprehensive knowledge of local events, transportation, and seasonal offerings
- Handle guest complaints with empathy and effective problem-solving
- Utilize property management systems to document guest preferences and interactions
Qualifications
- Minimum 3 years luxury hotel concierge or guest services experience
- Exceptional communication skills in English and proficiency in at least one additional language
- Deep knowledge of New York City's neighborhoods, attractions, and current events
- Proven ability to manage high-pressure situations with composure
- Proficiency in Opera or similar property management systems
- Valid New York State driver's license (required for occasional errands)
- Availability to work flexible schedules including nights, weekends, and holidays