Job Description
Join our award-winning hospitality team in the heart of Austin! As a Front Desk Agent at Austin Grand Hotel, you'll be the first point of contact for our global guests, creating memorable experiences that embody Texas charm and luxury. We're seeking dynamic professionals with exceptional communication skills to manage check-in/check-out processes, resolve inquiries, and ensure seamless operations in our vibrant downtown location.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Implement hotel safety and emergency procedures
- Upsell hotel amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Austin tourism and attractions
- Flexible availability including weekends/holidays
- High school diploma or equivalent required