Job Description
Join our award-winning team at Harborview Hotels & Resorts! We're urgently seeking passionate hospitality professionals to elevate our guest experience in Baltimore's vibrant Inner Harbor district. As a Front Desk Agent, you'll be the heart of our operation, creating memorable stays for international and domestic travelers. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Maryland's premier hospitality destination.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using our modern Opera PMS system
- Resolve guest inquiries with personalized solutions and local expertise
- Coordinate housekeeping and maintenance requests for optimal room turnover
- Process payments and manage financial transactions accurately
- Uphold brand standards while maintaining a warm, welcoming lobby environment
- Collaborate with concierge team to enhance guest experiences
- Maintain detailed records in our CRM system
Qualifications
- Minimum 1 year hotel front desk or premium customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds preferred)
- Exceptional communication skills in English; multilingual candidates highly valued
- Ability to multitask in high-pressure situations during peak seasons
- Valid Maryland hospitality certification or willingness to obtain within 30 days
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and transportation systems