Job Description
Join Fort Worth's premier hospitality destination as a Front Desk Agent at the Fort Worth Grand Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Texas' fastest-growing tourism market. Be part of a team committed to excellence and local pride!
Responsibilities
- Check guests in/out efficiently while maintaining accurate reservation records
- Handle guest inquiries with local expertise and personalized recommendations
- Process payments, manage billing discrepancies, and operate POS systems
- Coordinate with housekeeping and maintenance departments for seamless operations
- Resolve guest concerns promptly to ensure satisfaction and loyalty
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and safeguard guest information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Fort Worth attractions and services
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license for occasional errands