Job Description
Join our award-winning team at Grand Hotel Nashville and become the face of Music City! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury downtown hotel. Enjoy weekly pay, competitive benefits, and a vibrant work environment in the heart of Nashville's entertainment district. If you thrive in fast-paced hospitality settings and possess outstanding communication skills, this is your opportunity to shine!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with exceptional professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain organized records of guest communications and transactions
- Ensure lobby area remains clean and welcoming at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fosse, etc.)
- Exceptional verbal communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible schedule availability including nights/weekends/holidays
- Valid Tennessee driver's license (if required for local errands)
- High school diploma or equivalent required