Job Description
Join our award-winning team at Oceanview Resort & Spa, where luxury meets coastal charm! We're seeking a passionate Front Desk Agent to be the first point of contact for our discerning guests in Virginia Beach. As a key member of our hospitality family, you'll create unforgettable experiences through exceptional service, attention to detail, and genuine warmth. If you thrive in a dynamic environment and take pride in making people feel welcome, we want to meet you!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using property management systems
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, maintain accurate financial records, and handle cash/credit transactions
- Provide local recommendations and concierge services to enhance guest stays
- Collaborate with cross-departmental teams to ensure seamless operations
- Uphold brand standards through consistent cleanliness and professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic computer literacy with multitasking aptitude
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required