Job Description
Join our dynamic team at Metropolitan Hospitality Group as a Front Desk Agent and become the face of our premium hotel experience. We're seeking passionate individuals to deliver exceptional guest service in the heart of New York City. No prior experience required – we provide comprehensive training to launch your hospitality career! Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned organization.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with empathy and effective problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management systems to track guest preferences
- Uphold brand standards through exceptional cleanliness and presentation
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems and software
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No hospitality experience required – we train all new hires!
- Flexible availability including weekends and holidays