Job Description
Join our award-winning luxury hotel in the heart of Kansas City! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown work environment. Why join us? Comprehensive health insurance, 401k matching, employee discounts, and ongoing training programs. Our commitment: We foster an inclusive culture where teamwork and excellence are celebrated. Apply today to become part of Kansas City's premier hospitality team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Resolve guest complaints promptly and maintain high satisfaction scores
- Train and mentor new staff on hotel policies and service standards
- Monitor occupancy rates and optimize revenue through upselling techniques
- Maintain accurate records of guest preferences and special requests
Qualifications
- 2+ years of hotel or hospitality experience required
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Excellent communication and multitasking abilities
- Valid Missouri Food Handler's certification preferred
- High school diploma or equivalent; hospitality degree a plus