Job Description
Join our award-winning team at Grand Hotel Sacramento as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of California's capital. This full-time, shift-based role offers rapid career growth in a luxury environment with competitive benefits and training opportunities. Perfect for career-starters seeking hands-on experience in premium hotel operations.
Responsibilities
- Deliver warm, professional guest check-in/check-out services with exceptional efficiency
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and concierge teams for seamless operations
- Handle guest complaints with empathy and escalate appropriately
- Process payments and maintain accurate financial records
- Perform daily audits and report discrepancies to management
- Maintain pristine front desk appearance and supply inventory
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency in hotel management software (Opera, Fidelio)
- Strong cash handling and basic math skills
- Excellent communication and problem-solving abilities
- Flexible availability for evening/weekend/holiday shifts
- Professional appearance and positive attitude
- Basic computer literacy with MS Office Suite