Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent and become the first point of contact for our valued guests in Long Beach, CA. We're urgently seeking dynamic professionals to deliver exceptional hospitality experiences through shift-based work. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a vibrant coastal city. Apply today to join our 24/7 hospitality powerhouse!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservations, payments, and billing inquiries accurately
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain security protocols and confidential guest information
- Process payments using POS systems and manage cash handling procedures
- Act as local resource for guests regarding attractions and services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience required
- Exceptional communication and conflict resolution skills
- Proficiency in reservation systems and Microsoft Office Suite
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in high-pressure environments
- Basic knowledge of Long Beach area attractions and transportation