Job Description
Join our award-winning team at the Grand Harbor Hotel, Boston's premier waterfront destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in a dynamic hospitality environment. As the first point of contact, you'll embody our brand's commitment to excellence while supporting operations across our luxury property. This entry-level role offers comprehensive training, growth opportunities, and a vibrant downtown location. Perfect for career-driven individuals passionate about service excellence!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences using Opera PMS
- Manage room inventory assignments and optimize occupancy rates
- Resolve guest inquiries with empathy and efficiency, including VIP requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, handle cash transactions, and maintain financial accuracy
- Execute upselling strategies for premium rooms and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- High school diploma or equivalent; hospitality certificate preferred
- 0-2 years experience in customer service or front desk operations
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Basic knowledge of Boston attractions and transportation systems
- Flexibility to work evenings, weekends, and holidays
- Valid Massachusetts Food Handler's certification (or willingness to obtain)