Job Description
Join our award-winning team at Grand Harbor Hotels in downtown Baltimore! We're seeking passionate hospitality professionals to fill immediate full-time positions in our vibrant waterfront property. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Maryland's premier hospitality destination. Perfect for individuals ready to deliver exceptional guest experiences in a fast-paced luxury environment.
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, housekeeping, and concierge
- Manage check-in/check-out processes efficiently while maintaining accuracy in reservation systems
- Coordinate with housekeeping team to ensure guest rooms and public areas meet premium standards
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Collaborate with F&B team for seamless guest experiences and event support
- Maintain strict safety and sanitation protocols per CDC and brand standards
- Train and mentor new staff members on operational procedures
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Flexible availability including nights, weekends, and holidays
- Strong communication and problem-solving abilities
- Ability to work efficiently under pressure during peak periods
- Basic knowledge of hotel management systems (Opera, Cloudbeds)
- Valid Maryland driver's license preferred for airport shuttle duties
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and commitment to teamwork