Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a fast-paced environment. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Handle guest check-ins/checkouts efficiently using Opera property management system
- Manage reservation inquiries, modifications, and confirmations
- Resolve guest complaints and coordinate with housekeeping/bell services
- Process payments and maintain accurate billing records
- Provide local recommendations and concierge services
- Monitor room availability and maximize revenue opportunities
- Train new staff on front desk procedures
- Collaborate with management to implement service improvements
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Massachusetts driver's license (required for airport runs)
- Flexible availability including nights/weekends/holidays
- Professional appearance and polished demeanor
- Bachelor's degree in Hospitality or related field preferred