Job Description
Start your hospitality career with us! Milwaukee City Hotel is seeking energetic individuals for our front desk team – no experience required! We offer flexible shift work including evenings, weekends, and holidays. As a Front Desk Agent, you'll be the first point of contact for our valued guests, ensuring exceptional service from check-in to check-out.
We provide comprehensive training and a supportive team environment where you can grow your skills. If you're a people person with a passion for customer service, this is your perfect entry into the hotel industry. Enjoy competitive pay, free parking, and employee discounts on hotel stays!
Responsibilities
- Welcoming and registering guests with a warm, professional demeanor
- Managing check-in/check-out procedures efficiently
- Answering inquiries and providing local attraction recommendations
- Handling guest requests and resolving concerns promptly
- Processing payments and managing cash transactions accurately
- Coordinating with housekeeping and maintenance teams
- Maintaining a clean and organized front desk area
Qualifications
- No prior hotel experience required – we train our team!
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with learning new systems
- Flexibility to work various shifts (evenings, weekends, holidays)
- Reliability and punctuality essential