Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and become the first point of contact for our international guests. We're seeking a charismatic professional to deliver exceptional hospitality experiences during morning, evening, and overnight shifts. This role offers competitive pay, comprehensive benefits, and career growth opportunities within our luxury hospitality brand.
Our ideal candidate thrives in fast-paced environments, possesses outstanding communication skills, and takes pride in creating memorable guest interactions. If you're passionate about service excellence and ready to join a dynamic team, apply today to start your journey with Grand Hospitality Group!
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (early mornings, evenings, weekends)
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (for occasional airport runs)
- First Aid/CPR certification (or willingness to obtain)