Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel & Resort, where every guest experience begins with exceptional service. We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury property in sunny San Diego. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hotel group. If you thrive in fast-paced environments and possess a passion for creating memorable guest experiences, we want to meet you!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Execute upselling strategies for room upgrades and amenities
- Maintain immaculate lobby and front desk appearance
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera PMS or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent; hospitality degree preferred