Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional hospitality experiences. We offer competitive benefits, career advancement opportunities, and a vibrant work culture in one of America's most exciting cities. If you're passionate about creating memorable moments and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation inquiries, modifications, and upselling opportunities
- Resolve guest complaints with empathy and efficiency
- Process payments and maintain accurate cash handling records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations for dining, attractions, and transportation
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma; hospitality certification preferred
- Basic knowledge of Philadelphia geography and attractions
- Strong attention to detail and multitasking abilities