Job Description
Join our award-winning luxury hotel in the heart of Manhattan! The Grand Plaza Hotel is seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of New York's most iconic destinations.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera, etc.)
- Contribute to positive online reviews and guest satisfaction
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid work authorization for US employment
- Flexibility to work evenings, weekends, and holidays
- Knowledge of NYC attractions and transportation