Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Tampa Hotel! We're seeking enthusiastic individuals with a passion for service – no experience required! Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of Tampa's downtown.
As the first point of contact for our international guests, you'll create memorable experiences through exceptional service. We offer competitive benefits including health insurance, paid time off, and hotel discounts. Ready to start your hospitality journey? Apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Maintain accurate records of guest information and requests
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Promote hotel services and local attractions
- Uphold strict cleanliness and safety standards
Qualifications
- High school diploma or equivalent (18+ years)
- Outstanding communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Ability to work flexible schedules including nights/weekends
- Basic computer literacy (training available)
- Positive attitude and professional appearance
- Ability to stand for extended periods
- Team player with collaborative spirit