Job Description
Join our award-winning Baltimore waterfront hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking energetic, customer-focused professionals to serve as the first point of contact for our discerning travelers. Enjoy a dynamic work environment with flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hospitality brand. Perfect for students, career changers, or hospitality enthusiasts seeking meaningful part-time work in a landmark location.
Responsibilities
- Provide warm, personalized check-in/check-out experiences using Opera property management system
- Manage guest inquiries, resolve complaints, and coordinate with housekeeping/bell staff
- Process payments, handle cash/credit transactions, and maintain accurate folios
- Upsell room packages, dining reservations, and local attractions
- Execute security protocols and emergency procedures
- Maintain lobby ambiance and ensure operational readiness
- Collaborate with team to achieve guest satisfaction scores
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS systems (Opera, OPERA Cloud)
- Exceptional communication and conflict resolution skills
- Ability to work flexible evenings/weekends/holidays
- Strong attention to detail and multi-tasking ability
- Basic knowledge of Baltimore attractions and transportation
- Valid Maryland driver's license (for valet support)