Job Description
Join our award-winning team at Grand Horizon Hotels in vibrant Portland, Oregon! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities. If you thrive in fast-paced environments and possess a passion for hospitality, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing accurately
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and feedback
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel property management systems (Opera, FOSSE)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Portland attractions and local services