Job Description
Join our award-winning team at the Grand Plaza Hotel, Atlanta's premier luxury destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-ins, resolving inquiries with grace, and creating memorable moments for international and domestic travelers. Enjoy competitive benefits, career advancement opportunities, and work in an environment where your professionalism shines.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for room readiness
- Operate property management systems (Opera/PMS) confidently
- Provide local recommendations to enhance guest experiences
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; hospitality certification a plus
- Flexibility to work evenings, weekends, and holidays
- Valid Georgia driver's license (if required for errands)
- Basic knowledge of Atlanta tourism attractions