Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Front Desk Agent! You'll be the first point of contact for our discerning guests, delivering exceptional hospitality experiences that create lasting memories. This is your opportunity to shine in a fast-paced environment while working with a passionate team committed to excellence.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest requests using Opera PMS
- Handle guest inquiries and resolve concerns promptly with solution-oriented mindset
- Process payments and maintain accurate financial transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed guest preference records for personalized service
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)