Job Description
Join the vibrant hospitality scene in New Orleans as a Front Desk Agent at the prestigious Grand Orleans Hotel. We're seeking a charismatic professional to deliver exceptional guest experiences while managing all front desk operations. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most iconic cities. If you thrive in fast-paced environments and possess a passion for customer service, apply now to become part of our award-winning team.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance departments for guestroom readiness
- Utilize hotel management software (Opera) to manage bookings and occupancy
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- Flexible schedule availability including nights/weekends
- Positive attitude with genuine passion for guest satisfaction