Job Description
Join our award-winning luxury hotel in the heart of Boston! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our waterfront property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in one of America's most dynamic cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain security protocols and key control systems
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Boston attractions and transportation
- Fluency in English; multilingual candidates strongly encouraged
- Valid Massachusetts driver's license (if required for errands)