Job Description
Join our award-winning team at Grand Hospitality Group in Charlotte, NC! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. Enjoy weekly pay, competitive benefits, and a dynamic work environment in the heart of Uptown Charlotte. As the first point of contact, you'll create memorable stays while handling check-ins, reservations, and guest inquiries with precision. Perfect for hospitality professionals seeking growth opportunities and immediate compensation!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and optimize room assignments
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate housekeeping/maintenance requests efficiently
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk operations and documentation
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic accounting and cash handling knowledge
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required