Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Charlotte, NC! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premium downtown location. No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding hotel chain.
Responsibilities
- Check in/out guests efficiently using our proprietary hotel management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- No experience required – full training provided
- Exceptional customer service orientation
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Availability to work evenings, weekends, and holidays
- Positive attitude and team player mentality