Job Description
Welcome to Horizon Hospitality Group
We are seeking a friendly, professional, and organized Front Desk Agent to join our dynamic team in Charlotte, NC. If you are looking for a local job with weekly pay and do not require prior experience, we encourage you to apply. We offer comprehensive training and a supportive environment where your growth is our priority.
As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and seamless experience. We value excellent customer service and provide the tools you need to succeed in a fast-paced hospitality setting.
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and departure with a friendly demeanor.
- Reception Management: Answer incoming calls, manage the switchboard, and route messages promptly.
- Guest Services: Assist guests with check-ins, check-outs, and provide information about local attractions and services.
- Administrative Tasks: Maintain accurate guest records, process payments, and handle mail or packages.
- Area Maintenance: Ensure the reception area is clean, organized, and presentable at all times.
- Issue Resolution: Address guest inquiries or complaints professionally and escalate issues to management when necessary.
Qualifications
- Experience: No prior front desk experience required; training provided.
- Communication: Excellent verbal and written communication skills.
- Attitude: A positive, outgoing, and professional attitude with a focus on customer service.
- Availability: Ability to work flexible hours, including weekends and holidays.
- Technical Skills: Basic computer proficiency and ability to learn new property management systems quickly.
- Professionalism: Must present a neat and professional appearance.