Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant downtown Chicago location. This role offers competitive pay, comprehensive benefits, and growth opportunities within our global hospitality brand. If you thrive in dynamic environments and take pride in creating memorable stays, apply today to start your rewarding career journey!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate issues as needed
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS technology
- Provide local recommendations and assist with guest requests
- Maintain clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, nights, weekends)
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent
- Valid Illinois driver's license preferred
- Ability to stand for extended periods