Job Description
Join our award-winning luxury hotel in the heart of Austin's vibrant nightlife district as a Front Desk Agent Night Shift professional. We're seeking a charismatic individual to deliver exceptional guest experiences during our busiest evening hours. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
As the first point of contact for our discerning guests, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and ensuring seamless operations overnight. This role offers a unique blend of autonomy and collaboration in a fast-paced environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs during overnight hours (11 PM - 7 AM)
- Handle guest inquiries with professionalism and local expertise
- Monitor security protocols and address emergency situations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Utilize PMS systems to update reservations and guest preferences
- Execute upselling strategies for premium services and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Ability to work independently and make sound decisions
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Austin's attractions and nightlife
- First Aid/CPR certification preferred