Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Columbus! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. This role combines hospitality excellence with career growth opportunities in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your contributions. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guestroom readiness
- Upsell hotel services and amenities to enhance guest experiences
- Operate property management software (e.g., Opera, Delphi)
- Maintain a clean and organized front desk area
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and problem-solving abilities
- Basic math and cash handling skills