Job Description
Join our award-winning team at Luxury Hotels Group in the heart of Los Angeles! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with our revolutionary daily pay system. Enjoy financial flexibility with earnings transferred daily while working in a dynamic environment that values your growth and well-being. Our 5-diamond property offers competitive benefits, career advancement opportunities, and a vibrant downtown location near major attractions.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle guest inquiries, requests, and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and manage lost-and-found procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and clean driving record
- Basic knowledge of local attractions and transportation
- Spanish fluency strongly preferred