Job Description
Join our award-winning team at Grand Capital Hotel in the heart of Washington DC! We're seeking enthusiastic Front Desk Agents who thrive in dynamic hospitality environments. Enjoy the flexibility of daily pay while delivering exceptional guest experiences at one of DC's premier hotels. Perfect for students, career-changers, or anyone seeking immediate compensation without waiting for bi-weekly cycles. Benefit from comprehensive training, career advancement opportunities, and a vibrant downtown location.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly while maintaining service standards
- Operate PMS systems (Opera, Fidelio) and manage key control
- Collaborate with housekeeping, concierge, and security teams
- Process payments and maintain accurate financial records
- Provide local recommendations and personalized service
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling proficiency
- Flexibility to work evenings, weekends, and holidays
- Valid DC work permit (if applicable)
- Positive attitude with strong attention to detail