Job Description
Join our dynamic hospitality team at Harborview Hotels & Resorts as a Night Shift Front Desk Agent! This entry-level role offers the perfect launchpad for your career in hotel management. No prior experience is needed – we provide comprehensive training to ensure your success. Work in the heart of Boston's vibrant nightlife while delivering exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Provide exceptional guest check-in/check-out services with accuracy and efficiency
- Manage room reservations, billing inquiries, and payment processing
- Maintain security protocols for guest safety and property integrity
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and professionally
- Utilize property management software (training provided)
- Create positive first impressions through warm, professional communication
Qualifications
- No prior experience required – all training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with new technology
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Valid Massachusetts driver's license preferred
- Ability to stand for extended periods