Job Description
Join our award-winning team at the heart of Washington DC! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with the flexibility of daily pay. As the first point of contact, you'll embody our commitment to luxury hospitality while enjoying competitive compensation and career growth opportunities.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and VIP requests with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping and maintenance teams for operational excellence
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Strong multitasking skills in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of DC tourism attractions preferred