Job Description
Join our award-winning team at Grand Plaza Hotel & Suites in vibrant Fresno! We're seeking energetic Front Desk Agents with exceptional customer service skills to create memorable guest experiences. Enjoy the unique benefit of daily pay – no more waiting for biweekly checks! This full-time position offers competitive compensation, growth opportunities, and a supportive work environment in California's Central Valley.
As a cornerstone of our guest services team, you'll be the first point of contact for visitors from around the world. Our hotel combines modern amenities with authentic Central Valley hospitality, and we're looking for professionals who share our passion for excellence. Daily pay option available for qualified candidates!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage room reservations, modifications, and upselling opportunities
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and reporting duties
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude with problem-solving mindset
- Valid California driver's license preferred