Job Description
Join our award-winning team as a Front Desk Agent at Hospitality Plus Resorts! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy weekly pay, flexible shift schedules, and opportunities for career growth in the heart of Chicago. Perfect for detail-oriented individuals who thrive in hospitality and value work-life balance.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, reservations, and payment transactions with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints promptly while maintaining brand standards
- Process billing and ensure accurate financial documentation
- Uphold strict safety and security protocols for guests and property
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic math skills for handling cash/credit transactions