Job Description
Join our award-winning Phoenix luxury hotel as a Front Desk Agent and experience the future of hospitality with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences while earning competitive wages daily. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in Arizona's thriving hospitality scene. Apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize PMS systems to maintain accurate guest records
- Process daily transactions and reconcile cash drawers
- Provide local recommendations and concierge services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (e.g., Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic math and cash handling proficiency
- Valid Arizona driver's license preferred
- Spanish language skills a plus