Job Description
Join our award-winning team at Grand Hospitality Group, where we redefine luxury hospitality in the heart of Pennsylvania! We're seeking passionate Full-Time Hotel Staff to deliver exceptional guest experiences at our flagship property in Philadelphia. As a key member of our dynamic team, you'll create memorable moments for discerning travelers while advancing your career in one of America's most vibrant hospitality markets.
Our comprehensive benefits package includes health insurance, paid time off, tuition reimbursement, and exclusive employee discounts. We foster a culture of growth, recognition, and work-life balance – perfect for dedicated hospitality professionals seeking long-term career development.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate housekeeping, maintenance, and valet services seamlessly
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate records using hotel management software (Opera)
- Train junior staff on brand standards and service protocols
- Collaborate with cross-departmental teams for smooth operations
Qualifications
- 2+ years of hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Valid Pennsylvania hospitality worker permit
- Fluency in English; bilingual Spanish highly valued