Job Description
Welcome to Prestige Hospitality Solutions. We are currently seeking a dynamic and professional Front Desk Agent to join our elite team in Washington DC. If you are passionate about hospitality and looking for a role that offers Daily Pay options, this is the perfect opportunity for you.
In this role, you will serve as the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service. We pride ourselves on our high standards and are looking for individuals who share our commitment to excellence. Join us and enjoy a supportive work environment with competitive benefits.
Responsibilities
- Check guests in and out efficiently using hotel property management systems.
- Respond to all guest inquiries, complaints, and requests promptly and professionally.
- Manage the front desk area to maintain a clean, organized, and welcoming environment.
- Process payments and handle cash transactions with 100% accuracy.
- Assist with concierge services and provide local travel recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain accurate records of guest interactions and transactions.
Qualifications
- High school diploma or GED required; experience in hospitality is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends, nights, and holidays.
- A professional appearance and positive attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to stand for extended periods and lift moderate amounts of weight.