Job Description
Join our award-winning luxury hotel in the heart of downtown Detroit! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in Detroit's revitalized downtown district. Perfect for detail-oriented professionals with a passion for service excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, payments, and maintain guest records in PMS systems
- Coordinate with housekeeping, valet, and maintenance teams for operational excellence
- Upsell hotel amenities, dining packages, and local attractions
- Maintain a clean, organized front desk environment
- Execute emergency procedures and security protocols
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid Michigan driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Detroit attractions and transportation