Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! Perfect for career starters with no prior experience, this role offers comprehensive training and growth opportunities in Fresno's premier hotel. We're seeking energetic individuals passionate about delivering exceptional guest experiences while developing foundational skills in customer service, reservations management, and operations.
As the first point of contact, you'll create memorable first impressions through warm interactions, efficient check-in/check-out processes, and local expertise. Our supportive environment includes mentorship programs and clear advancement paths into supervisory or specialized hospitality roles.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out interactions
- Manage reservations, room assignments, and billing inquiries
- Operate property management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Uphold safety and security protocols for guest safety
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer literacy and willingness to learn new systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive attitude
- Fluency in English; bilingual Spanish a plus