Job Description
Join our award-winning hospitality team at Grand Bay Hotel & Resort as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Oakland. This entry-level role offers comprehensive training, career growth opportunities, and a dynamic work environment. Perfect for recent graduates or career changers looking to build a foundation in luxury hospitality.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with valet services and guest transportation needs
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with POS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred
- Valid driver's license (for valet duties)