Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in a dynamic hospitality environment. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-in/check-out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities and local experiences to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Austin attractions and transportation
- Texas Food Handler certification preferred