Job Description
Join our award-winning downtown Milwaukee hotel team as a Front Desk Agent! We're seeking energetic hospitality professionals to create unforgettable guest experiences while launching your career in the hotel industry. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. Our centrally located property offers stunning views of Lake Michigan and easy access to Milwaukee's vibrant cultural scene. Work in a supportive environment where your dedication to service is recognized and rewarded.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
- Assist with luggage and special guest requests
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Exceptional customer service mindset
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexible availability including weekends/holidays
- Previous hospitality experience preferred but not required