Job Description
Join our award-winning team at Grand Hotel Fresno as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals to be the first point of contact for our guests. No experience required—comprehensive training provided. Enjoy a supportive environment with growth opportunities in the heart of California's Central Valley. Perfect for recent graduates or career changers passionate about exceptional customer service.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and documentation
- Uphold brand standards for cleanliness and professionalism
Qualifications
- No experience required—training provided
- High school diploma or equivalent
- Basic computer proficiency (MS Office, POS systems)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude