Job Description
Join our award-winning team as a Front Desk Agent at Memphis Hospitality Group! We're seeking energetic customer service professionals to deliver exceptional guest experiences in our vibrant downtown location. This entry-level role offers comprehensive training and career growth opportunities in the heart of Memphis' entertainment district.
As the first point of contact for our international guests, you'll create memorable moments while handling check-ins, reservations, and special requests. Our competitive benefits package includes health insurance, paid time off, and hotel discounts.
Why Work With Us?
- Industry-leading training programs
- Career advancement pathways to management
- Dynamic downtown Memphis location
- Comprehensive benefits package
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Process reservations and room assignments
- Handle guest inquiries and resolve service issues
- Operate hotel management systems (PMS)
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for service excellence
Qualifications
- High school diploma or equivalent
- Strong customer service orientation
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional communication skills
- Attention to detail and problem-solving abilities
- Valid Tennessee driver's license preferred