Job Description
Join our award-winning team in Nashville's vibrant Music City! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our downtown boutique hotel. This entry-level role offers paid training, career advancement, and the chance to work in Nashville's thriving hospitality scene. Full-time positions include health benefits, hotel discounts, and flexible scheduling. Perfect for recent graduates or career changers passionate about hospitality!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Flexible availability including weekends/holidays
- Positive attitude and professional appearance